hobbylife-egypt.com

Privacy Policy

Last Updated: 1st January, 2025

  1. Introduction Welcome to Hobby Life Egypt ("we," "us," or "our"). We are committed to protecting the privacy of our users and customers ("you," "your"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website hobbylife-egypt.com, including any other media form, mobile website, or mobile application related or connected thereto (collectively, the "Site").
  2. Information We Collect We may collect information about you in a variety of ways. The information we may collect on the Site includes
  • Personal Data: Personally identifiable information, such as your name, shipping address, email address, and telephone number, that you voluntarily give to us when you register with the Site or when you choose to participate in various activities related to the Site, such as online chat and message boards.
  • Financial Data: Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, or exchange. We store very limited, if any, financial information that we collect. Otherwise, all financial information is stored by our payment processors, such as [e.g., Paymob, Fawry, Visa/Mastercard gateways, etc.], and you are encouraged to review their privacy policy.
  • Derivative Data: Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site.
  1. How We Use Your Information Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:
  • Create and manage your account.
  • Process your orders, payments, and refunds.
  • Deliver products and services to you.
  • Email you regarding your account or order.
  • Send you a newsletter or promotional materials, from which you can opt-out at any time.
  • Request feedback and contact you about your use of the Site.
  • Improve the efficiency and operation of the Site.
  1. Disclosure of Your Information We may share information we have collected about you in certain situations. Your information may be disclosed as follows:
  •  By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others.
  •  Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and shipping companies (e.g., Aramex, Bosta, etc.).
  • Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
  1. Security of Your Information We use administrative, technical, and physical security measures to help protect your personal information. We utilize SSL (Secure Sockets Layer) technology to ensure that your data is encrypted and transmitted securely. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable.
  2. Your Rights Regarding Your Data In accordance with Egyptian Data Protection Law No. 151 of 2020, you have the right to:
  • Access the personal information we hold about you.
  • Request the correction of inaccurate personal information.
  • Request the erasure of your personal information.
  • Object to the processing of your personal data.

To exercise these rights, please contact us using the contact information provided below.

  1. Policy for Children We do not knowingly solicit information from or market to children under the age of 18. If you become aware of any data we have collected from children under age 18, please contact us immediately.
  2. Contact Us If you have questions or comments about this Privacy Policy, please contact us at: Hobby Life Egypt Email: hobbylife@hobbylife-egypt.com